Welcome to our EBP audit video series where Makosi Advisory Board Member Wayne Kaplan explores the keys to maximizing sustainable profitability through a best-in-class EBP practice.
In the series Wayne discusses how a scalable EBP practice can deliver predictable profitability and support client satisfaction and employee well-being. Watch each episode to gain invaluable insights from Wayne’s extensive industry experience.
Episode 1
Wayne Kaplan outlines the seven key characteristics of a best-in-class EBP audit practice, focusing on profitability, scalability, efficiency, and quality, while also enhancing employee and client engagement.
Episode 2
Wayne discusses how to achieve predictable profitability in EBP audits by fixing costs and enhancing efficiency through specialization and training.
Episode 3
Wayne explores the finer points of delivering successful EBP audits, emphasizing the importance of managed services, subject matter expertise, and a defensively profitable model.
Episode 4
Wayne delves into the role of subject matter experts in EBP audits, highlighting how early problem identification and resolution can improve audit efficiency and client satisfaction.
Episode 5
Wayne examines the critical role of employee satisfaction in EBP audits, showing how a positive employee experience leads to happier clients and a stronger firm culture.
Episode 6
Wayne summarizes key strategies for a successful EBP audit practice, focusing on resource strategy, client satisfaction, and fostering a positive firm culture.
